Gold Coast Maserati is an Award-Winning Dealership
Recognized for Top-tier Reviews from Car Shoppers across the U.S., Gold Coast Maserati Alfa Romeo Has Made a Habit of Exceeding Expectations
Great Neck, NY – February 2, 2021 – Gold Coast Maserati Alfa Romeo was awarded a 2021 Consumer Satisfaction Award and New York Maserati Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and a company of Cars.com Inc. (NYSE: CARS). Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service as rated by online reviews. See the full list of winners U.S. and Canada.
“More than one million car shoppers wrote a review on DealerRater.com in 2020, recognizing those dealerships that strived for an outstanding customer experience, and Gold Coast Maserati Alfa Romeo stood out among peers in New York,” said DealerRater General Manager Jamie Oldershaw. “In today’s stay-at-home economy it is critical for dealerships to deliver customer experiences that meet shifting shopper expectations and Gold Coast Maserati Alfa Romeo provided superior customer service in 2020.”
Top-Reviewed Dealers Prioritized Digital-First Services and Covid-19 Safety Protocols
Features such as online and video chat, at-home delivery, and virtual walkarounds were significant drivers of positive reviews. Forty-eight percent of winning dealers were badged on Cars.com and DealerRater.com for Home Delivery and Virtual Appointment.1
Strong Dealer Engagement and Review Response Rate Critical for Success
The digital engagement of employees at dealerships proved especially critical this past year as car shoppers conducted the bulk of their research and vehicle purchase online. A shared habit of recognized dealers is the review response rate, with 80% of award-winning dealers responding to customers at double the average response rate.1 Dealers that go above and beyond traditionally respond within 24 hours. Additionally, about 75% of winners provide their staff with Employee Profile Pages on DealerRater, which allows car shoppers to ask questions and connect with individual salespeople at a dealership before ever stepping on the lot.1
Consumer Satisfaction Award Methodology
Consumer Satisfaction Awards are given to the top 10% of U.S. new-car dealers as well as independent and Canadian dealerships that earn at least 25 reviews and maintain a minimum average review rating of 4.0 out of 5.0 during the 2020 calendar year. Visit DealerRater.com for a full list of winners, U.S. and Canada.
DealerRater Dealer of the Year Award Methodology
The DealerRater Dealer of the Year Awards are presented annually to the top U.S. and Canadian car dealers with 25 or more reviews based on categories such as customer service, quality of work, friendliness, pricing, and overall experience, key drivers of repeat and referral business. The scoring algorithm considers the dealership’s average DealerRater star rating as well as the total number of reviews written about the dealership during the 2020 calendar year.
1 DealerRater Internal Data, January 2021
2 DealerRater Internal Data, October 2020
DealerRater, a Cars.com company, is a leading car dealer review and reputation management platform that empowers dealerships to efficiently grow their brands by accelerating, automating and amplifying positive review generation across digital channels. By offering a product suite that allows qualified dealerships to manage their digital presence and build and maintain their online reputation, DealerRater helps dealers drive new customer connections every day, achieve higher SEO rankings and, ultimately, generate higher-quality leads that close, faster. Founded in 2002, DealerRater reviews cover 44,000 U.S. and Canadian dealerships, including a network of more than 5,000 Certified Dealers, that reaches an audience of more than 34 million consumers each month.
About Gold Coast Maserati
Gold Coast Maserati offers an outstanding selection of new and pre-owned luxury vehicles and a friendly, knowledgeable staff who put customer service first. Serving Queens, Great Neck, New York and beyond, Gold Coast Maserati’s inventory includes the Levante, and Quattroporte, and the latest Ghibli sedan models. The emphasis on customer service at Gold Coast Maserati extends from the showroom floor to the finance team and to the service and parts departments. Potential new car owners have the option of exploring the dealership’s inventory online, with staff always available to provide more information and guidance throughout the selection process.
Meanwhile, the dealership’s finance staff bring in-depth expertise to their job and work to give each customer the loan or leasing program that provides the optimal fit. The highly experienced service team uses certified Maserati parts in the maintenance of each vehicle, keeping vehicles in prime working condition for years and years. Additionally, as part of the Experience Auto Group, Gold Coast Maserati can offer customers access to the Experience More+ program and its wealth of personalized concierge travel, data, and security solutions that can enhance their enjoyment of their Maserati.
From the debut of the first Maserati model in 1926, through generations at the forefront of the racing and luxury sports driving worlds, the Italian-engineered brand has earned the love and confidence of discerning owners and auto enthusiasts. Each Maserati is precisely engineered to cover long distances at high speed while transporting the driver in comfort and elegance. Advanced Driving Assistance Systems and high-tech infotainment systems are also part of the Maserati driving experience. So, what’s the quickest and easiest way to experience this unmatched service? Give Gold Coast Maserati a call today at (516) 299-8228 or reach out through our website. Of course, you can always visit our showroom, which is conveniently located at 90 Northern Blvd Great Neck, NY. Our staff is always happy to chat about new vehicles and answer any questions you might have.
John Vogel, Director of Marketing
Gold Coast Maserati-Alfa Romeo